21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table. Authorized administrators can use the Microsoft 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. We can help you find a solution or connect you to technical support.


These files can be repaired through an inbuilt program in the Outlook installation directory. Microsoft Outlook is an excellent application with a wide range of features. With Outlook, you can access email, calendar, contacts, and more in a single app, making it user-friendly. Still, like other apps, Outlook also runs into issues sometime


Another thing that can help you in resolving the microsoft 365 support Outlook 365 not opening loading profile issue is to turn off the add-ins in Safe Mode. One of the things that can help you get rid of the "Outlook stuck on loading file" problem is to launch Outlook as an administrator. There is nothing as such that you have to do in this. Nonetheless, we are mentioning the steps for your convenienc


This tool should be installed on a computer as a standalone application. After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find the needed solution. Follow the instructions provided by the assistant to find and resolve Microsoft Office 365 problems. Start by verifying your subscription status to ensure it’s still active. Go to any Office app and ensure you’re signed in with the same Microsoft account linked to your licens


After these instructions, ensure the sync settings are correct and check everything is working well. Knowing the reasons behind the Outlook sync issues will help us to fix this problem and prevent issues in communication and workflow. When Outlook's automatic sync fails, manually force the app to microsoft 365 support sync your email folder


Service health is the online tool available for Office 365 for organizations (if you have work and school Office 365 accounts). Only Office 365 administrators can access this tool in the Office 365 admin center. Use the Service health dashboard to find possible Office 365 issues and read the provided advice on how to fix them. The "Unlicensed Product" error usually indicates an inactive or unlinked subscription. Confirm your subscription status and sign in with the correct Microsoft account. Run the Activation Troubleshooter, accessible online or via your app setting


This blog talks about the causes behind Outlook synchronization errors and a few solutions to fix Outlook sync issues. We have shared five manual methods in this blog to resolve the Outlook syncing errors. Apart from this, we also discuss the Shoviv OST to PST Converter Tool, a professional way to repair, recover, and convert Outlook data files. This solution will be beneficial for users who are facing Outlook syncing issues because of corrupted PST or OST file

The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription. Anyone in your organization can quickly create documents, presentations, and worksheets within a single, unified app experience. Empower your organization with Microsoft 365 Copilot Chat that supercharges productivity, sparks creativity, and keeps your data protected with enterprise data protection. Microsoft 365 Basic now comes with 100GB of cloud storage, secure photo and file storage, secure ad-free email, and technical support.


Verify that you’re logged into the correct Microsoft account both in OneDrive and Office apps. If syncing is paused, resume it from the OneDrive system tray icon. Double-check your internet connection, as OneDrive requires an active network to sync files properly. For a larger cache of files, clear up local storage to ensure uninterrupted acces


For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be microsoft 365 support routed to the best support option. The steps below describe how to change a known password for a Microsoft personal accoun


Quick access to information depends on a well-organized knowledge base. A searchable, microsoft 365 support categorized system helps team members quickly find what they need. Computers can face many issues, but solving them is easy with the right steps. Make sure your smart switches and breakers are set up right on your networ

Issues that originate in customer networks fall outside of the Microsoft 365 support boundaries, and in these cases, customers must work with their networking team for assistance. The administrator is expected to provide initial assistance for the customer's users. However, if the administrator is unable to resolve issues with the help of self-service support resources, they should Contact support. Technical support for Microsoft 365 operated by 21Vianet subscriptions provides assistance with basic installation, setup, and general technical usage. If you're a volume licensing admin but are unable to access the admin center, you can create an online support request. With every subscription of Microsoft 365 operated by 21Vianet, 21Vianet support provides technical, presales, billing, and subscription support.