Motorola is a globally trusted name in smartphones, smart TVs, and home electronics, known for its durable design and user-friendly technology. But like any other electronic device, even Motorola products may face technical issues over time. That’s when your product warranty becomes your best friend.

If you’re wondering how to claim a warranty for your Motorola product, this detailed guide walks you through everything — from what’s covered under warranty to getting support from an authorized Motorola Service Center.

Understanding Motorola Warranty Coverage

Motorola offers a limited manufacturer’s warranty to protect customers against defects in materials or workmanship under normal use. The warranty period varies depending on the product.

Standard Warranty Duration

• Smartphones & Tablets: 1 year from the date of purchase (6 months for accessories)
• Smart TVs: 1 year
• Home Electronics: As specified on the warranty card

What’s Covered Under Warranty

• Manufacturing defects
• Internal hardware or software malfunctions
• Display or charging issues (not caused by physical damage)
• Defective components such as motherboard or battery (if covered)

What’s Not Covered

• Accidental or physical damage
• Water or liquid damage
• Unauthorized repairs or tampering
• Power surge or voltage fluctuation damage
• Normal wear and tear

Knowing what is covered helps you file your claim smoothly and avoid unnecessary delays.

Step-by-Step Guide to Claim Motorola Warranty

Here’s how to claim your Motorola warranty with minimal hassle:

Step 1: Find an Authorized Motorola Service Center

To ensure your device is repaired properly, always visit an authorized Motorola Service Center. Authorized centers have trained technicians, genuine spare parts, and advanced diagnostic tools to fix your device safely.

Avoid unauthorized shops since they can void your warranty.

Step 2: Keep Your Documents Ready

Before visiting the service center, prepare these documents:

• Original purchase invoice or bill
• Product warranty card (if applicable)
• Serial number and IMEI number (for smartphones)
• A written or verbal description of the issue

Having everything ready ensures a faster and smoother claim process.

Step 3: Register a Service Request

Once you reach the service center, explain the problem clearly to the technician. Your service request will be logged, and you’ll receive a Service Request Number (SRN) or reference ID. This ID helps you track the status of your repair.

Step 4: Product Inspection

A Motorola technician will inspect your product to verify the issue. This helps confirm whether the problem is covered under the manufacturer’s warranty.

For large items like TVs, technicians might visit your home for inspection. For smartphones and smaller devices, the inspection happens at the service center.

Step 5: Repair or Replacement

Once verified:

• Free Repair: If covered under warranty, the issue will be fixed at no cost.
• Component Replacement: Damaged internal parts will be replaced with genuine Motorola parts.
• Device Replacement: If the device cannot be repaired, it may be replaced as per Motorola’s policy.

If your warranty has expired or the damage is not covered, you’ll receive a paid repair estimate before any work is done.

Why Choose an Authorized Motorola Service Center?

Authorized service centers offer several advantages:

• Genuine Spare Parts: Only original components are used.
• Trained Technicians: Experts familiar with Motorola’s product range.
• Warranty Protection: Keeps your warranty valid.
• Reliable Repairs: Every repair undergoes final quality testing.
• Transparent Pricing: No hidden costs for paid services.

Choosing an authorized center guarantees long-term device performance and safety.

Typical Motorola Repair Timelines

Note: Timelines may vary depending on spare part availability and issue complexity.

How to Check Your Motorola Warranty Status

You can verify your warranty by:

1. Checking your product invoice or warranty card.
2. Using your IMEI number to confirm with a service center.
3. Contacting Motorola customer support for warranty validation.

Keeping a copy of your invoice (physical or digital) helps avoid verification delays.

Tips for a Smooth Warranty Claim

Follow these quick tips to make your warranty process faster and hassle-free:

1. Register your product soon after purchase.
2. Keep all documents safe — invoice, warranty card, and box details.
3. Don’t open or repair the product yourself.
4. Describe the issue clearly when submitting your complaint.
5. Use your SRN to track the repair status.

Common Motorola Products Covered Under Warranty

Out-of-Warranty Service Options

If your product is no longer covered under warranty, authorized service centers still offer high-quality paid repairs with genuine parts. You’ll receive:

• Transparent price estimates
• Genuine Motorola components
• Skilled technicians
• Post-repair quality checks

Even after the warranty period, it’s best to rely on authorized centers for reliable service.

Troubleshooting Before Claiming Warranty

Before you visit a service center, try some quick troubleshooting steps:

• Restart your device or TV.
• Check all cables and connections.
• Update your software or firmware (for smartphones/TVs).
• Refer to the user manual for common fixes.

If the issue persists, proceed with your warranty claim.

Common Reasons Warranty Claims Get Rejected

• No valid invoice or proof of purchase.
• Evidence of physical or liquid damage.
• Unauthorized repairs before visiting an authorized center.
• Product misuse or modification.

Always ensure your product has not been tampered with before filing a claim.

Benefits of Using Authorized Warranty Services

• Free repair or replacement within coverage
• Genuine parts and professional service
• Longer product life
• Peace of mind with brand-backed assurance

Conclusion

Filing a warranty claim for your Motorola product is simple when you follow the right process. Always contact an authorized Motorola Service Center to ensure that your device is handled by trained technicians using genuine parts.

For reliable support, professional service, and quick turnaround times, trust Dial Service Centre. Our team ensures smooth warranty claims and high-quality repairs, keeping your Motorola devices in excellent condition.

Frequently Asked Questions (FAQ)

Q1: How can I claim my Motorola warranty?
Visit an authorized service center with your product, invoice, and warranty details.

Q2: What documents are required?
Purchase invoice, warranty card, and serial/IMEI number.

Q3: How long does it take for a repair?
Typically 1–10 days depending on the issue and parts availability.

Q4: Do I have to pay for repairs under warranty?
No, if the issue is covered under warranty.

Q5: What if my product is out of warranty?
You can still get paid repairs with genuine Motorola parts.

Q6: What voids my Motorola warranty?
Unauthorized repairs, misuse, or physical damage.

Q7: Are genuine parts used in repairs?
Yes, only original Motorola parts are used at authorized service centers.

Read Our Previous Blog --------------> Are Genuine Spare Parts Used in Salora Repairs?