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The Microsoft 365 Copilot app brings together your favorite Wardrobe cabinet kitchen light strip touch COB apps and Copilot in one intuitive platform. The Microsoft 365 Copilot app empowers your employees to do their best work with Copilot in the apps they use daily. Microsoft 365 with Microsoft Teams helps deliver a complete, secure solution to help everyone work better, smarter, and more cohesively. Microsoft Create has professionally designed, fully customizable templates to help you get things done.

Self-service support is available for all Microsoft 365 operated by 21Vianet users, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Microsoft 365 community. For more self-help resources, see Microsoft 365 operated by 21Vianet. You must be an admin for a business subscription to use these support methods. Explore learning tools to collaborate on projects together and independently, all in one place. Create equitable learning environments that help students develop knowledge with familiar apps essential to both academic and future career success.

21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Equally important is the critical role that the customer's IT department plays in the support of its users. The Microsoft 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Microsoft 365 operated by 21Vianet.

If your country/region isn't listed, select a neighboring country/region or dial the United States support phone number. For a smoother support experience, we recommend that you open separate support requests for each issue. You must have at least one subscription bought through Microsoft to access Microsoft support.

21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table. Authorized administrators can use the Microsoft 365 operated by 21Vianet portal to submit service requests online and access support telephone numbers. We can help you find a solution or connect you to technical support.


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Assistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager.